In basic terms, a fulfillment company should complete the ordering process given online or via telephone. This process includes things like cataloguing, inventory management, service order and delivery. However, there are certain things that you should know in order to successfully complete this process.
Shipping: You can save a bit of money on shipping through the company if they ship a large amount all at once. There should also be a number of shipping centers in various cities. The shipping rates should be made clear at the time when the customer places the order.
Turnaround Time: The turnaround time is the time that is required by the company to get the order fulfilled. This starts at the time when the customer places the order and ends when the customer receives their delivery. This is one of the most important elements of a fulfillment company. Larger companies will have a faster turnaround time due to the fact that they will generally have a larger amount of resources. Customers can also have the option of paying extra for a faster turnaround time.
Customer Relations: Communication should be made with the customer during every stage of the ordering process, such as payment, packaging and mailing. They should be constantly updated via mail or SMS regarding when and how the item will be delivered.
Insurance: The company may discuss insurance options with the customer and how they may insure their ordered items. Included in this discussion will be what will occur in the event that the item reaches the customer in a damaged state, or later than the customer expected. It may either end up getting insured by the company, by the customer, or not at all.
Payment: There may be various payment options for the customer. Sometimes the customer may feel better paying with COD, because then they will only be required to pay once the order reaches them and they are able to view the actual item. Other easy ways to pay online may be through credit card, debit card or PayPal.
Terms and Conditions: Most companies will protect themselves by placing certain conditions on the ordering process that will stay in effect throughout the entire fulfillment service. In most cases, the customer will not be aware of what will happen in the event that something should go wrong with the company. This is why it is important that the customer reads this portion before placing any orders.
Packaging: The packaging should at least be sufficient. It should not only be attractive, but it should also be strong and secure enough that it will allow the items to reach the customer without any damage. The company should not only hire a good packaging staff, but they will also need sufficient packing materials.
You will also want to make sure that the items are delivered in a courteous and professional manner. Keep in mind that with the proper fulfillment company handling your orders, you will be twice as likely to get a great deal of repeat business.
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